Saturday morning Pacific, there was unscheduled downtime on some of our web servers beginning at 02:18 PST and lasting until 03:48. It is an unprecedented length of time for any Utopian.net services to be down[1], and clearly it’s unacceptable. There was no loss of data, and web services resumed normally and completely by 04:00 PST for those sites that were affected.

We’re sorry for the trouble, intent on resuming our excellent uptime record (even if we can’t recover the mathematical average for some time to come), and continuing to investigate not only the minor issue that was the original source of the problem, but also our contingency plans for dealing with problems of this kind at the rare times they do arise.

Thanks for your patience today while we got things working smoothly again.

[1] 2009 uptime for the relevant server(s) prior to today’s incident was 99.99% by our internal statistics, with a hasty and not yet thorough verification against sampled pingdom numbers having just been conducted. 0 minutes of downtime were recorded by pingdom during the preceding month, September 2009.